Remote Customer service Jobs • Account Management

As a Technical Customer Success Manager, you'll be a trusted advisor, focusing on customer contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points.

Lead and expand our Customer Success team to ensure our clients achieve maximum value from SOCi’s platform. You will develop strategies to enhance customer satisfaction, retention, and growth. This role requires a proactive leader with a deep understanding of customer success methodologies, a passion for client advocacy, and the ability to drive operational excellence.

The customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business. The role involves managing customer life cycle, building relationships, and coordinating between various teams. You will provide best practices, understand customer needs, and identify opportunities for revenue growth.

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.

As a Service Delivery Leader, you will be the Voice of the Customer, managing the services engagement for our most strategic customers. In this role, you will be the post-sale services leader and point of contact for your customer -  leading the services engagement to deliver value - driving adoption and consumption across the Palo Alto Networks’ Security platform. You will be working with the world’s largest and most well-known organizations.

The Principal Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. This role consults with senior customer stakeholders to derive value from our platforms. The role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.

As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning. We are seeking someone who can ensure that our clients receive a great experience while working with us.

Nurture relationships with the client base at scale, ensuring they receive significant value from our products. This role involves a mix of relationship management, strategic account oversight, and direct support to enhance client satisfaction and retention. Responsibilities include client relationship management, ROI optimization, account reviews, and identifying upsell opportunities.

As the Vice President of Customer Success, you will lead Wheel’s clients, representing healthcare and pharma brands, delivering millions of patient visits yearly. You will lead client implementation, solutions, and account management, advocating for clients and driving satisfaction from launch to retention and growth. Collaborate with cross-functional teams to ensure the delivery of Wheel’s promise to clients.

Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This high-visibility role directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base by maximizing utilization of Truv.